Banyule Clean Energy is committed to protecting the privacy of everyone that we assist and who interacts with us, both online and offline.

We comply with all necessary privacy legislation including the Privacy Act 1988(Cth) (Privacy Act), the 13 Australian Privacy Principles in the Privacy Act and all relevant Australian privacy laws. This privacy policy sets out how Banyule Clean Energy aims to protect the privacy of your personal information, your rights in relation to your personal information managed by Banyule Clean Energy and the way that Banyule Clean Energy collects, holds, uses and discloses your personal information.

When do we collect personal data?

Collection of personal information

When you send us a contact email via our website and subscribe to our newsletter, the types of personal information we may collect about you include:

• your name

• your email address and/or telephone number

When you visit our website, our website platform will collect non-identifying information such as:

your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;

information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.

Use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

• to enable you to access and use our website, associated applications and associated social media platforms;

• to contact and communicate with you;

Wherever possible Banyule Clean Energy will collect personal information about citizens directly. If Banyule Clean Energy collects personal information about any citizen from someone else, it will take reasonable steps to make sure the individual concerned is aware of this collection at the earliest opportunity.

Why does Banyule Clean Energy need to collect personal information?

Banyule Clean Energy collects personal data to provide you with a service you have requested, or information you have requested. BCEG also collects information to better understand energy use patterns. Banyule Clean Energy may need to collect some information to assess your eligibility for certain services or to enable them to provide the requested services.

Banyule Clean Energy may also provide you with information about related services if you have requested this or otherwise agreed to receive this.

When you give us your personal information, we only use it for the purpose stated when we collect that information. We do not sell your personal information to other organisations.

Does BCEG share or disclose personal information?

In order to provide you with wanted services and certain information, Banyule Clean Energy may disclose or share your personal information with a third or outside party such as contractors who will be involved in providing the services, or your local council.

For example, if you have requested a service from us (such as help with energy conservation or to find out how to reduce your energy bills) then we may pass on some information about your household to contractors who will be undertaking research, retrofits, or improvements to your home or to assess your eligibility for a specific service. But we will only pass on information that is necessary for this purpose and will only do so with your consent. We will not disclose your personal information to a third party without your express consent, unless we are required or authorised to do so by law, and any other parties that we share information with will be required to be privacy compliant.

Any other information that is passed onto other parties, will be de-identified so that it cannot be linked back to any individual.

Your right to access and correct personal records

You can ask for a copy of the personal data held by Banyule Clean Energy. You can ask us to correct, complete and change the information we hold about you if it is incorrect. You will be asked to provide adequate proof of your identity before being granted access to your data. To request access to the personal data we may keep on you, please email us at enquiries @ banyulecleanenergy .org

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Links to other websites

Our site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you visit our Site regularly to ensure you are aware of our current Privacy Policy.

Contact us

For any questions and notices, please contact us at:

Banyule Clean Energy

Email: enquiries@banyulecleanenergy.org

Last update: 10 July 2021